DUO STYLING LTD – PRIVACY POLICY

Last Updated: 13 July 2026

At Duo Styling LTD (“Duo Styling”, “we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase a Membership or otherwise interact with us.

By using our website or services, you acknowledge that you have read this Privacy Policy.

1. Who We Are

Duo Styling LTD
Company Number: 17207461

Registered Office:
1208–1210 London Road
Leigh-on-Sea
Southend-on-Sea
SS9 2UA

Email: hello@duostyling.co.uk

Duo Styling LTD is the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following categories of personal information:

Information you provide to us

• Full name

• Email address

• Telephone number

• Home address

• Billing address

• Clothing sizes

• Style preferences

• Lifestyle information

• Budget preferences

• Styling questionnaires

• Photographs you voluntarily provide

• Communications with us via email, WhatsApp or other communication platforms, including styling discussions, preferences, questions and images shared voluntarily by you.

Information collected automatically

• IP address

• Browser type

• Device information

• Website usage information

• Cookies and similar technologies

Payment Information

Payments are processed securely through Stripe. We do not store or have access to your full payment card details. Stripe acts as our payment processor and securely handles recurring subscription payments on our behalf.

Klaviyo

We use Klaviyo to manage customer communications, membership emails and, where you have opted in, marketing communications. Where required, we ensure appropriate safeguards are in place when using third-party service providers to process personal data.

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us at hello@duostyling.co.uk.

3. How We Use Your Information

We use your personal information to:

• Provide our styling services.

• Create personalised styling recommendations.

• Manage your Membership.

• Process recurring subscription payments.

• Respond to enquiries.

• Communicate regarding your Membership.

• Improve our website and services.

• Prevent fraud and protect our business.

• Comply with legal obligations.

We will only use your information where we have a lawful basis for doing so.

4. Lawful Basis for Processing

We process your personal data because:

• it is necessary to perform our contract with you;

• it is necessary for our legitimate business interests;

• you have given your consent (where required);

• we are required to comply with legal obligations.

We use your clothing sizes, style preferences, lifestyle information, budget preferences and any photographs you choose to provide solely to create personalised styling recommendations and deliver the services you have requested.

5. Marketing

If you have opted in to receive marketing communications, we may send you styling inspiration, exclusive offers, company updates and news via Klaviyo. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us.

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us at hello@duostyling.co.uk.

We will never sell your personal information to third parties.

6. Sharing Your Information

We only share your personal data where necessary.

This may include:

• Stripe (to securely process recurring membership payments)

• Klaviyo (to manage customer communications, membership emails and marketing)

• Website hosting providers

• Email service providers

• Professional advisers such as accountants, insurers or legal advisers

• Regulatory or law enforcement authorities where required by law

We require all third parties to respect the security and confidentiality of your personal information.

7. Third-Party Retailers

As part of our styling service, we provide links to third-party retailers.

Membership payment information and subscription details are processed through our payment providers. We retain limited information relating to your subscription status, payment history and account details where necessary to manage your Membership and comply with legal obligations.

If you choose to purchase products from those retailers, your purchases and any personal information you provide to them will be governed by their own privacy policies and terms. Duo Styling is not responsible for the privacy practices of third-party websites.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

While we take reasonable precautions, no online transmission can be guaranteed to be completely secure.

9. Data Retention

We keep your personal information only for as long as necessary to:

• provide our services;

• comply with legal and accounting obligations;

• resolve disputes;

• enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you may have the right to:

• access your personal information;

• request correction of inaccurate information;

• request deletion of your personal data where applicable;

• request restriction of processing;

• object to certain types of processing;

• request transfer of your data (data portability);

• withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at hello@duostyling.co.uk.

11. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website and support the functionality of our services.

Cookies may be used by Duo Styling and trusted third-party providers, including Klaviyo and website analytics providers, to:

• remember your preferences;

• analyse website traffic;

• improve website performance;

• support website functionality.

You can control or disable cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled.

12. Children’s Privacy

Our website and Membership services are intended for individuals aged 18 or over. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on our website together with the revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Duo Styling LTD

Email: hello@duostyling.co.uk

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). We would appreciate the opportunity to resolve your concerns first, so please contact us before making a complaint